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Support Engineer · Sysadmin · Automation

Available for opportunities

I fix broken systems
and prevent future fires.

I'm Justin, a Support Engineer with 15+ years debugging production chaos and building automation that actually works. I translate between panicked users and overwhelmed engineers, then ship fixes that make everyone's day calmer. No corporate speak, no inflated promises — just reliable systems and documentation people actually read.

Hire me on LinkedIn View resume or Download PDF
SE Michigan, USA Remote-friendly clear fixes, zero theater

About

I build systems that don't wake you up at 3am. Good monitoring catches problems before users do. Tight feedback loops turn tribal knowledge into actual documentation. Simple automation saves everyone time.

What I do

  • Debug production fires with calm focus (panic helps nobody)
  • Automate the repetitive stuff (Bash/Python/JS)
  • Write documentation that answers the question people actually asked
  • Build monitoring that screams before users notice anything's wrong
  • Turn "it worked on my machine" into actual reproducible fixes

What I'm known for

  • Incident updates that tell you what's happening, not corporate non-answers
  • Bridging support and engineering without territorial nonsense
  • Converting "just ask Dave" into runbooks that survive Dave's vacation
  • Making chaos legible without pretending it wasn't chaos

Project ideas to build next

  • Support triage dashboard that surfaces SLA risks before they explode
  • Runbook generator that converts messy incident notes into checklists
  • Log anomaly detector for on-call (with safe redaction, because privacy matters)
  • Discord FAQ bot that routes questions before they become tickets

Want to fund one of these? Let's talk.

Resume / Experience

The highlights are below. For the full version, click here.

Jul 2025 — Present

Datagram Network

Community Moderator & Technical Content Translator

  • Ran Discord community for a decentralized infrastructure project
  • Translated developer podcast rambles into documentation humans can use
  • Moderated live events across multiple channels without losing my mind
Sep 2021 — Oct 2023

Gala Games and Entertainment

Customer Support Technician / Gala Music

  • Supported users and external partners during messy platform launch
  • Acted as translator between VOX team and support; fewer fires, better outcomes
  • Built an in-house video streaming platform that actually worked
Oct 2019 — Oct 2021

Crystal Equation Corp. (Facebook Reality Labs)

Systems Administrator V

  • Led a Linux Sysadmin apprentice program (teaching beats gatekeeping)
  • Built curriculum around Linux, Chef, and Python fundamentals
  • Documented undocumented systems by reverse engineering what people actually did
Oct 2016 — Nov 2018

All Star Directories

Systems Engineer / Systems Administrator

  • Executed JIRA upgrade and migration without breaking production (v7.2 → v7.12)
  • Automated deployment with Chef; engineered AWS infrastructure that actually worked
  • Built monitoring and on-call rotation that reduced downtime
Earlier roles
Apr 2013 — Mar 2014 Accretive Technology Group — Linux Systems Administrator
Dec 2012 — Mar 2013 Rackspace — Linux Administrator, Cloud Support
Jan 2012 — Dec 2012 Online-Access, Inc — Team Lead, Customer Support | IT
Aug 2009 — Jul 2010 MyBuys (now Magnetic) — Linux Systems Administrator
Oct 2005 — Apr 2009 ePrize (now HelloWorld) — Associate Systems Administrator

Skills

Support fundamentals, sysadmin basics, automation glue. The stuff that makes systems run smoother.

Linux (Debian/Red Hat) Windows macOS AWS Infrastructure-as-Code nginx Apache TCP/IP VPN VLANs Bash Python JavaScript Ansible Chef Puppet Grafana Datadog Logstash PostgreSQL MySQL/MariaDB Redis JIRA Zendesk Markdown/Docs Discord

Writing

Latest posts from drinkyouroj.substack.com — where I write about decentralization, AI, and blockchain without the hype.

Recent posts

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Testimonials

Real quotes from people I've worked with. Links go to full recommendations.

If you've worked with me and want to add a testimonial, just email me. I'll include it (with your approval, obviously).

Contact

Best way to hire me is LinkedIn. Everything else is here if you need it.

Primary
LinkedIn
Message me for roles, contracts, or side projects.
Writing
Substack
Decentralization, blockchain, AI. No crypto hype.

Recent GitHub Activity

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